Privacy Policy
1. Purpose of this Privacy Policy
This privacy policy informs you how we process personal data in connection with our website, contact inquiries, offers, orders, workshop appointments, sales through our shop, and marketing activities. We treat personal data confidentially and process it in accordance with the Swiss Data Protection Act (DSG). Where applicable, we also comply with the General Data Protection Regulation (GDPR).
2. Data Controller
The party responsible for the processing of personal data is:
3. What Personal Data We Process
Depending on the nature of your interaction and use, we process the following categories of personal data in particular:
- Contact & Communication: Name, email address, phone number, the content of your message, and communication history.
- Offers & Orders: Vehicle data, such as model, specification, and year of manufacture, requested services, material preferences, quotations, order details, scheduling information, and acceptance notes.
- Shop Orders: Shipping address, billing address, order details, payment status, transaction data, and support inquiries.
- Technical Data: IP address, device type, browser information, date and time of access, referrer URL, and log data.
- Marketing: Newsletter consent, preferences, and interactions with campaigns.
4. Purposes of Data Processing
We process personal data in particular for the following purposes:
- Responding to inquiries and communication.
- Preparation of quotations, planning and execution of projects and workshop appointments.
- Processing of orders, shipping, and invoicing.
- Ensuring the operation, security, and stability of our website.
- Marketing and providing information about products and updates, provided you have given your consent or there is a legal basis to do so.
5. Legal Basis
We process personal data on the following legal bases:
- Contract and pre-contractual measures: Processing for the preparation of quotations, order fulfillment, and execution.
- Consent: in particular for newsletters and certain marketing activities.
- Legitimate Interests: Operation and security of the website, quality control, record keeping, prevention of misuse, and enforcement of claims.
- Legal Obligations: Record-keeping obligations, accounting, and tax law.
6. Disclosure of Personal Data to Third Parties
We only disclose personal data if this is necessary for the performance of a contract, if you have given your consent, or if we are legally obliged to do so. Recipients may include in particular:
- IT and hosting providers: for the provision and maintenance of the website and systems.
- Payment service providers: for the processing of payments in the shop.
- Shipping and logistics partners: for the delivery of goods.
- Material suppliers: where necessary for the procurement of client-specific materials.
- Advisors and authorities: where required by law or for the enforcement of claims.
7. Newsletter and Marketing
If you subscribe to our newsletter or give explicit consent, we will inform you about products, projects, and updates. We may use a service provider for distribution. You can withdraw your consent at any time, for example via the unsubscribe link in the newsletter or by contacting us at
info@nw-b.ch.
8. Cookies, Tracking and Analytics Services
Our website may use cookies or similar technologies to provide functionality and analyze usage. You can restrict or disable cookies in your browser. Depending on the tools used, this may limit the functionality of the website.
If we use analytics or marketing tools, we will inform you in our cookie banner or update this privacy policy accordingly.
9. Contact Forms and Communication
If you contact us via a form, email, phone, or social media, we process the information you provide to handle your inquiry and any follow-up questions. We retain this data for as long as necessary to process your request or as required by law.
10. Shop and Payment Processing
When placing orders in our shop, we process your information to handle the order, delivery, invoicing, and any follow-up inquiries. Payments are processed via the available payment methods, and the payment service provider receives the data necessary to complete the transaction.
11. Data Retention Period
We retain personal data only for as long as necessary for the respective purposes. Contractual and accounting data are stored in accordance with legal requirements. Project-related records may be retained for an appropriate period for quality assurance and documentation purposes.
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These include access restrictions, encryption where appropriate, and security measures within our systems.
13. Your Rights
Under applicable data protection law, you have the following rights in particular:
- Access to your stored personal data.
- Correction of inaccurate data.
- Deletion, provided there is no legal obligation or overriding interest preventing it.
- Restriction of or objection to certain processing activities, particularly in the area of marketing.
- Data disclosure or data portability, where applicable.
- To exercise your rights, simply send a message to info@nw-b.ch. We may require appropriate proof for identification purposes.
14. Data Transfers Abroad
If service providers or tools process personal data in countries outside of Switzerland, we ensure, where required, that an adequate level of data protection is maintained through appropriate safeguards, such as contractual protection clauses or the selection of suitable providers.
15. Social Media and Embedded Content
Our website may include content or links to platforms such as Instagram. When accessing such content, personal data may be transmitted to the respective provider. The privacy policies of the respective platforms apply.
16. Changes
We may update this privacy policy at any time, in particular in the event of changes to our processes or the tools we use. The version published on our website shall apply.
